REFUND POLICY (TQX)
Last Updated: 10-04-2026
Website: sellauth.artheral
Business Name: TQX
Contact Email: [email protected]
Since all products sold by TQX are digital goods, all purchases are generally final.
1. No Refunds on Digital Products
Because digital products cannot be returned after delivery, we do not offer refunds in most cases.
2. Refund Eligibility
A refund may be considered only if:
- the product was not delivered
- the product is completely unusable and we cannot fix it
- you were charged multiple times accidentally
- a technical error caused incorrect delivery
Refund requests must be submitted within 48 hours of purchase.
3. Non-Refundable Situations
Refunds will NOT be provided for:
- change of mind after purchase
- lack of technical knowledge
- not knowing how to set up the script
- incompatibility with your host/device
- Discord bans, rate limits, API updates, or restrictions
- issues caused by your modifications or misuse
- purchases made by mistake after access is delivered
- leaked/shared/resold products
- violation of Terms of Service
4. Chargebacks
If you file a chargeback after receiving delivery/access, you will be:
- permanently banned
- permanently blacklisted
- removed from all product access
If you have a problem, contact us before opening a dispute.
5. Refund Request Process
To request a refund, email [email protected] and include:
- Order ID / transaction proof
- product name
- reason for the request
- screenshots or error logs (if relevant)
If approved, refunds may take 3–10 business days depending on the payment provider.